Telephone English Phrases Formal Conversation and Informal Conversation
Telephone English Phrases – Formal Conversation From these conversations, we can learn phrases for beginning a phone call, taking and leaving messages, checking and clarifying information, and finishing a phone call. BEGINNING A CALL When Helen answers the phone, she says, “Midtown Computer Solutions, Helen speaking. How can I help you?” This is a common way for a receptionist at a company or organization to answer the phone. Here are a couple alternatives: “Thank you for calling Capitol Theatre. How may I direct your call?” “Capitol Theatre – good morning/afternoon/evening.” To introduce yourself, you can say: “Hello, this is…” and if you want, you can add your company name: “Hello, this is Rahmania.” “Hello, this is Rahmania from *departement /company name*.” Then, ask to speak to somebody by using the phrases: “May I speak with…?” “Could I speak with…?...